Refund policy

🛡️ 30-Day Satisfaction Guarantee

At PoraVita, we treat every ceramic piece like a work of art. We pack them with extra care, but we understand that accidents can happen during international transit. Here is our simple and fair policy:

💔 Damaged or Defective Items (Hassle-Free!)

Did your item arrive broken? Don't worry!
Since porcelain is fragile, we offer a "No-Return Refund" for damaged items.

  1. Contact Us: Email support@poravita.com within 48 hours of delivery.
  2. Send Photos: Attach a clear photo of the broken item and the packaging.
  3. Resolution: We will immediately send you a FREE Replacement or issue a Full Refund.

✅ You DO NOT need to mail the broken pieces back. It's that simple.

🔄 Change of Mind / General Returns

If the item arrived safely but you simply changed your mind, we accept returns under the following conditions:

  • Timeframe: You have 30 days after receiving your item to request a return.
  • Condition: The item must be unused, in original packaging, and in the same condition that you received it.
  • Shipping Cost:
    • 🛑 Customers are responsible for return shipping costs.
    • Please note: Our warehouse is located in China. International shipping fees can be significant (often $30+).
    • We strongly recommend using a trackable shipping service. If the returned item arrives broken, we cannot issue a refund.

❌ Non-Returnable Items

  • Customized or personalized items.
  • Gift cards.
  • Items marked as "Final Sale".

📧 How to Contact Us

To start a return or report a damage issue, simply contact our support team at:
support@poravita.com

We usually reply within 24 hours!